Returns

Returns
We want you to be completely satisfied with your purchase. Should you have a problem with your order, such as damaged or missing items, please contact us immediately at help@mccartybranch.com. We will make it right.  Please note that damage and missing item claims must be made within 3 days of package receipt.

We will accept returns for items in new condition, including all packaging and tags. You are responsible for return shipping.  Please note, shipping is not refundable so any refunds if applicable will be less any applicable shipping costs.  If your original order qualified for free shipping, but no longer does after the return, any refund owed if applicable will have our flat rate standard shipping fee of $4 reduced from the refund. You as the customer must contact help@mccartybranch.com prior to returning your order.

This policy extends for 30 days. If it has been greater than 30 days since your purchase, we cannot offer you a refund or replacement. 

Please note, in most cases, an exchange is not available.  If you would like a different item, you will need to purchase it separately and return the one you do not want.

You will receive an email acknowledging we have received your return.  Return processing takes approximately 5-7 days from receipt.  

You will receive a notice via email once your return has been fully processed with the status and outcome.  If more than 10 business days have passed since your return confirmation, please email:

help@mccartybranch.com

Please Note:  Clearance & personalized items cannot be refunded.

Many of our products are limited run therefore we do not offer exchanges.

Return Shipping Address:

RETURNS

Mccarty Branch Co

PO Box: 752135 Dayton, OH,  United States

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.